At The Crane & The Bull, transparency and clarity in our payment processes are fundamental to our commitment to your care. As a private group therapy practice in the state of Texas, we adhere to state regulations and federal laws that ensure your financial understanding and protection. Below, we outline key components of the No Surprise Act, Good Faith Estimates, and Superbills:

No Surprise Act:

The No Surprise Act (NSA) is designed to shield patients from unexpected medical bills. As part of this commitment, you will receive detailed information about the NSA when receiving client paperwork so that you can look it over before becoming a client. We aim to provide clarity regarding the costs associated with your therapy sessions. Our goal is to ensure that you are informed about potential fees before any service is rendered.

Good Faith Estimates:

As required by federal law, we provide Good Faith Estimates (GFEs) to all clients. These estimates outline the anticipated or possible costs of your therapy services, including sessions and any additional treatments or assessments, based on the information available at the time of the request. Please note that the actual charges may differ from the estimate due to unforeseen circumstances or changes in your treatment plan.

Superbills:

Upon request, we can provide Superbills, which contain detailed information about the services provided during your therapy sessions. Superbills are useful for seeking potential reimbursement from insurance companies or for tax purposes, as they outline the specifics of the services rendered and associated costs. Superbills require a client to have a diagnosis on file, so if you are looking to avoid having a diagnosis on file, superbills may not be for you. Want help figuring out how to file your superbill with your insurance company after you receive on? Mentaya can help you with that process if you need assistance for a small fee. Your therapist does not benefit in any way from a client using this service. To learn more, check out our Fees page.

Our Payment Process:

We accept most major debit and credit cards, and Health Savings Account (HSA) cards. Payment is due at the time of service unless other arrangements have been agreed upon in advance. All clients agree to have a card kept on file upon agreeing to become a client. It is a practice of The Crane & The Bull to charge for your appointment at the beginning of the day, so please reach out in advance if changes need to be made. As a reminder, our practice policies state that there is a 24-hour deadline to change or reschedule appointments, or a fee will be incurred. If you have questions about this fee, consult intake paperwork or talk with your therapist.

Insurance and Reimbursement:

Please note that we do not directly bill insurance companies and we do not accept insurance. However, upon request, we can provide the necessary documentation (such as Superbills) for you to seek reimbursement from your insurance provider. We recommend contacting your insurance company directly to understand your coverage and reimbursement options. You can also use the benefits eligibility link for Mentaya to check your benefits on our Fees page.

Questions or Concerns:

If you have any questions or concerns regarding our payment policies, estimates, or any financial aspect of your therapy, please do not hesitate to reach out. Our team is here to assist you and ensure that your experience with us is as seamless and comfortable as possible. If you are looking for information regarding cancellation, no-show, or other fees, please review your intake paperwork, specifically Practice Policies form, or chat with your therapist.

We appreciate your trust in The Crane & The Bull and look forward to supporting you on your journey toward wellness.

Please remember that this information serves as a general guide and does not constitute legal advice. For specific inquiries or clarification on these matters, it's recommended to consult with your therapist, or a legal or financial professional.